ck333 — Privacy Policy

1 Introduction

ck333 is a Bangladesh-focused online gaming and betting platform that treats the privacy of its users' information as its highest priority. This privacy policy informs members about what types of information we collect, how we process it, and in what circumstances it may be shared with third parties.

Using the ck333 website or mobile app means you are agreeing to the terms of this policy. For casino and betting services, it is also important to read our Terms and Conditions, as both documents together define the overall framework governing your use of the account.

This policy applies to all registered and unregistered users aged 21 and above. The 21+ age requirement is a fundamental condition of our service.

2 Information We Collect

Various types of information are collected at each step of opening an account and using services at ck333. A detailed explanation is given below:

2.1 Registration Information

When creating an account, you are required to provide the following information:

• Full name (as per national ID or passport)
• Date of birth (for age verification)
• Mobile number (Bangladeshi number)
• Email address
• Username and password
• Current address

2.2 Financial and Payment Information

Deposits and withdrawals are processed via bKash, Nagad, Rocket, Upay, or bank transfer. The transaction number, amount, and date of these transactions are stored in our system. However, mobile banking PINs or bank account passwords are never collected.

2.3 Identity Verification Information (KYC)

For withdrawals above a certain amount, we may request a government-issued identity document, such as a photo or scanned copy of a national ID card. This information is used solely for identity verification purposes.

2.4 Automatically Collected Information

The following information is automatically logged when you visit the site:

• IP address and device type
• Browser type and operating system
• Which pages you visited, how long you stayed, and which games you played
• Session time and date
• Referral URL (if applicable)

3 Use of Information

The information you provide is used only for specific purposes related to operating the service. ck333 never sells your information.

3.1 Primary Use

• Creating, verifying, and managing accounts
• Processing deposits and withdrawals
• Activating bonuses and promotions
• Providing customer support for technical issues
• Ensuring system security and preventing fraud

3.2 Communications and Notifications

Important transaction notifications, security alerts, and account updates may be sent to your mobile number and email. If you do not wish to receive promotional messages, you can opt out from your account settings.

3.3 Responsible Gaming

By analysing your gaming activity data, we may take precautionary steps in line with our responsible gaming policy where necessary, such as setting temporary limits or suggesting a personal break.

4 Cookie Policy

Cookies are used on the ck333 website. Cookies are small text files stored on your device that help improve the functionality of the site.

4.1 Types of Cookies

• Essential cookies: Necessary for maintaining login sessions and ensuring security.
• Functional cookies: Remember your language preferences and site settings.
• Analytics cookies: Help monitor site performance and improve the user experience.
• Marketing cookies: May be used to show relevant advertisements and offers.

4.2 Cookie Control

Cookies can be disabled from your browser settings, though doing so may limit some features of the site. Without essential cookies, the site may not function properly.

5 Data Sharing and Disclosure

ck333 does not sell or rent your personal information to third parties. However, information may be shared in the following limited circumstances:

5.1 Technology Partners

Minimal information may be shared with trusted technology partners for payment processing, site security analysis, and customer service software operations. We have confidentiality agreements in place with these partners.

5.2 Legal Obligations

Under applicable Bangladeshi law, we may be legally required to provide information in response to a court order or a legitimate request from a government authority.

5.3 Fraud and Abuse Prevention

In cases of suspicious activity, money laundering, or fraud on the platform, relevant information may be provided to the appropriate authorities.

6 Data Retention and Deletion

All information is retained for as long as your account remains active. After an account is closed, some information may be kept for a specified period, because:

• Legal requirements to retain records of financial transactions
• Documents needed for dispute resolution
• Possible need for fraud investigations

Once the required period has passed, information is securely deleted or anonymised so that identification is no longer possible.

7 Your Rights

As a member of ck333, you have certain important rights over your own information:

7.1 Right to Access

You can ask us at any time what information we hold about you. Upon sending a request by email, full details will be provided within a set timeframe.

7.2 Right to Correction

If your account contains incorrect or outdated information, you can request a correction. The information will be updated after identity verification is completed.

7.3 Right to Deletion

In certain circumstances, you may request that your information be deleted. However, due to legal obligations, some information may need to be retained for a specified period.

7.4 Opt Out of Marketing

If you do not wish to receive promotional emails or SMS messages, you can unsubscribe from your account settings or by contacting customer support. Transaction and security-related messages cannot be turned off.

For answers to general questions about our services, visit the FAQ section, where detailed answers to common questions about accounts, payments, and gaming are available.

8 Security Measures

To protect your information on the ck333 platform, we use industry-standard security technologies:

• SSL Encryption: All pages on the site are secured with SSL (Secure Sockets Layer), so your information remains encrypted during transfer.
• Data Encryption: Stored passwords and sensitive information are kept in encrypted form — not readable in plain text.
• Two-Factor Verification (OTP): OTP verification is used during login and financial transactions.
• Regular Security Audits: Regular audits are conducted to identify weaknesses in the system.
• Limited Access: Staff are only granted access to the information necessary for their role.

However, it is not possible to guarantee that data transmission over the internet is entirely risk-free. We sincerely request that you never share your account password with anyone.

9 Third-Party Links and Game Studios

The ck333 platform serves content from various game studios including Evolution, Pragmatic Play, PG Soft, JILI, and Spribe. These studios may have their own privacy policies; however, the collection and management of your information on the ck333 platform is governed entirely by this policy.

Our payment gateway providers (bKash, Nagad, Rocket, Upay, and banks) operate under their own privacy policies. How your information is stored on their platforms is described in their respective policies.

10 Policy Changes and Updates

ck333 reserves the right to amend or update this privacy policy as needed. For significant changes, members will be notified via their registered email or through an in-platform notification.

Continuing to use the site after a change has been made will be considered acceptance of the new policy. We therefore recommend checking this page regularly.

To learn more about our company, visit the About Us page, which provides an overview of ck333's mission and scope of operations.

11 Contact and Complaints

If you have any questions, concerns, or information-related requests about this privacy policy, you can contact us directly. Our customer support team is ready to assist in both Bengali and English, 24 hours a day, 7 days a week.

When sending a request to delete, correct, or access your information, please write from the email address registered to your account so that your identity can be verified quickly.